M5 Networks, the market leader in unified communications and hosted, managed Voice-over-IP, announced today its launch of M5 Replay, giving its business customers the ability to record and retrieve recorded phone calls via a Web interface.
Managed off-site by M5 Networks and made possible through cloud computing research, M5 Replay offers M5's business customers a low-cost, on-site solution for their call-recording needs. M5 Networks stores and handles all of the data involved and with no on-premise hardware installation required, it can be customized for any number of a business customers' employees. Its basic features, which are accessed through the Web interface, allow businesses' employees to search for calls by caller name, phone number, time of call, date, or call duration, among many other attributes.
"The ability to record and playback calls is critical to any organization with a sales or client service focus," said Dan Hoffman, CEO of M5 Networks. "There is simply no better way to enhance training, ensure compliance, and identify telephone best practices."
The feature has three distinct modes which businesses may choose depending on their needs, including full-time recording, employee initiated recording, and look back recording. Full-time recording continually records each employee's phone calls and enables recordings to be paused from their desk phone. Employee-initiated recording is controlled directly from each employee's desk. Look back recording offers employees the ability to record a call in progress from when it was initiated.
M5 Networks, the market leader in unified communications and hosted, managed Voice-over-IP, is redefining what a business phone system can do by offering a wide range of solutions for all types of businesses and needs. From managing a sales force to a call center, M5 Networks' client-focused, cloud-based solutions allow businesses to work the way they want to, during connecting them to their clients and integrating their business-critical applications. Headquartered in New York City, industry-award winning M5 Networks pioneered hosted VoIP (Voice over Internet Protocol) in 2000 and today provides more than 1,800 companies with enterprise-class phone systems. For more information, please visit www.m5.net.
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