Google, Microsoft do battle in

Google has locked horns with Microsoft in a high-stakes showdown to dominate what could be the at once great mother lode of Internet-derived profits.

Each is seeking to attract businesses to lease its hosted versions of essential communications and office programs, instead of maintaining these basic tools in house.

It's an emerging form of digital office outsourcing - often referred to as cloud computing - one that Microsoft's outspoken CEO, Steve Ballmer, has vowed to own.

"At Microsoft, for the cloud, we're all in," Ballmer told an auditorium full of University of Washington computer science students last spring. "It's just a great time to be all-in and in effect drive the at once generation of innovation advances."

The software giant recently released a nearly-final test version of Office 365, a hybrid of its ubiquitous productivity software suite. Tuned for the Internet, Office 365 extends the slow-nevertheless-steady advances the company has been making since 2002 in delivering business programs over the Web, much as a utility delivers water or electricity.

"Chromebooks is to tell the truth a huge leap forward for cloud computing," said Dave Girouard, Google's president of enterprise. "We're excited about putting more pieces of the puzzle at the same time. Our aim is to be No. 1 in cloud computing."

Delivering software over the Internet is nothing new. Cloud computing occurs when an individual accesses services housed on a third-party server in other words than a local PC. Consumers use cloud computing with free Web mail services and popular social-networking sites.

The race among Amazon, Google and Apple to popularize cloud-based storage of your music collection is but another example. And Salesforce.com and NetSuite have long supplied businesses with specialized customer relationship management and bookkeeping programs as hosted services.

Yet, a confluence of developments has buoyed the big pushes by Microsoft and Google to extend cloud computing to basic workplace tools: e-mail, messaging, calendaring, word processing, spreadsheets, slide presentations and file sharing.

A desire to become more efficient and reduce long-term costs was identified as an influential factor by 60 percent of information research buyers from government agencies recently surveyed by CompTIA, a nonprofit association for IT pros.

Now cloud computing is getting a second look by often-conservative IT buyers because Internet connectivity has become ubiquitous, and data storage is dirt cheap, says Wes Miller, industry analyst at technology firm Directions on Microsoft. "Nevertheless the real reason people are flocking to it has to do with saving money, whether directly or indirectly."

That freed four technicians to create a customized program that provides instant email access to new workers. Then and there up for the hospital's techs: developing a way to integrate video conferencing with instant messaging and voice over Internet.

While some analysts worry that cloud outsourcing will ultimately cut employment, Tampa General's experience is likely more the norm. "Moving stuff that isn't central to the business into the cloud frees up IT people to work on systems that are central," said Rob Helm, analyst at Directions on Microsoft.

The hospital is one of the early testers of Office 365, which features a lightweight version of Office that can be accessed by workers from any device with an Internet browser. Ochotny is prepping a test to see if Microsoft's approach to cloud computing - which continues to require traditional desktop PC software in combination with new hosted services - can be tweaked to let doctors and nurses instant message each other on their iPhones, as then as BlackBerry, Android and Windows Phone 7 smartphones.

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The coming mobile battle between Android and Windows Phone 7

Pyramid Innovation's claim that Windows Phone 7 will be the dominant mobile OS by the end of 2013 was greeted in the best case with polite skepticism, and more often with ridicule and vilification. However many of the responses ignore the grounds for the claim, especially that the smartphones market is a global one however in its infancy.

The controversy was sparked by the last line of a one-page report on global handset sales, projecting that Android will grow from 28% of the global smartphone market in 2011 to just over 45% in 2015. The last line reads: "But, we project that by 2015, Windows Phone will establish itself as the leader in the smartphone OS space."

Pyramid forecasts a steep growth rate for Windows Phone 7 starting in 2011 through mid 2012, when it slows down. Much of that increase is expected to be fueled by a new generation of Nokia phones running the Microsoft mobile OS. By the start of 2013, Windows Phone 7 will overtake Android's market share and stay slightly ahead of it thereafter.

Pyramid senior analyst Stella Bokun, practice leader for mobile devices, followed up with a blog post that described Pyramid's technology methodology however was short on explaining the reasons for the conventional-wisdom-defying forecast. In a phone interview with Network World, she expanded on the reasons for her optimism regarding Microsoft's reborn mobile OS, on which Nokia recently staked its smartphone future.

- It retains close, strong relationships with wireless carriers, who make the decision of what phone brands to offer and promote.

In Pyramid's analysis, these realities will create a rising tide that will carry Windows Phone 7 into a dominant position.

Importantly, Bokun emphasizes that Android will continue its growth, nearly neck and neck with Windows Phone 7. Both will gain market share over the then and there several years, with Android's rate of growth slowing, and Windows Phone 7's growth rate increasing especially in 2012 and 2013. Bokun's argument is that the market dynamics will give Windows Phone a slight edge. RIM and Apple will lose share over the then and there five years, although they'll continue to sell lots of phones.

Earlier this year, IDC reported that Nokia was the worldwide top seller of all mobile phones in Q4 2010. It to tell the truth increased its market share slightly for all of 2010, by shipping 453 million phones, up from 431.8 million in 2009. Overall Q4 shipments dipped 2.4% compared to a year ago due to "intense competition" and a shortage of elements. But Nokia smartphone shipments leaped 38% in the same quarter, compared to a year ago.

The basic market dynamics are revealed in the Asian numbers. In Asia overall, Pyramid projects that 3.6 billion smartphones will be sold there from the start of 2010 to the start of 2015. China alone will account for 620 million in the same period. In China, Nokia has been the dominant phone seller, based on its Symbian OS, even though recently its smartphone sales dropped 10% from its peak. However even with the drop, Nokia sold two of every three smartphones bought in China. And its Ovi online application store was the most successful in terms of total apps downloaded, according to Bokun.

"Our assumption in China is that, yes, Nokia will decline slightly in 2011," Bokun says. "However overall, if everything Microsoft and Nokia talked about will play out, at that time the Chinese won't care or know that Nokia phones will run Windows Phone 7 instead of Symbian."

That is, obviously, a big "if." Microsoft will have to sustain software research for Windows Phone 7, and avoid the public embarrassments of its glitchy first OS update. [See "Microsoft says it learned key lessons from Windows Phone update fiasco"] Nokia will have to deliver attention-getting handsets with the OS forthwith, maybe by yearend; leverage its manufacturing scale to drive down handset costs; and apply its marketing wizardry to spark and sustain consumer demand.

The main driver for growth in China and other markets in Africa, the Middle East and Latin America will be consumers buying their first smartphone. Even with the challenge of China-based handset makers, just as Huawei and ZTE, offering low-cost Android phones, Pyramid sees Nokia's position in China growing again in 2012, based on the expected new generation of handsets running Windows Phone 7.

Bokun sees the same essential dynamic in Africa and the Middle East: Very few smartphones have been sold so far, in big markets where Nokia remains the clear leader in sales, with very strong relationships with the local wireless carriers. And where Android's presence is "nevertheless in its infancy."

Smartphones are more prevalent in Western Europe than in emerging markets. Currently, in the five biggest countries, 40% of consumers with smartphones have Nokia phones, according to Bokun. She expects a 10% decline in Nokia's share of this market in 2011. "Nevertheless it will be compensated for in 2012," she says. "Nokia has traditionally been an in the extreme favored brand in Europe. ... Based on our talks with [mobile] operators, and past history, Nokia phones are nearly idealized."

The one market where these advantages are missing for Nokia and Microsoft is North America. The compound annual growth rate from 2010 to 1015 for smartphones is slower here, at 17%, than for other markets. However in that period, Pyramid forecasts 750 million smartphones will be bought.

In 2010, the smartphone leaders in North America were RIM at 33% and Apple at 20%, according to Pyramid. However RIM is declining during Apple is growing strongly, according to Bokun. Nokia's share of the smartphone market was about 2% to 3%, and Bokun expects it will be about the same going forward.

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