Voice Broadcast Provider CallFire Starts to Work on Project with Ipsos Loyalty

CallFire is a provider of an enterprise-grade VoIP (Voice over Internet Protocol) platform that has the capability to deliver voice broadcasts, call tracking, and SMS text messaging campaigns. Located in Santa Monica, Calif., CallFire offers high-availability systems, easy-to use but innovative user interfaces, a high level of developer support, and unprecedented customer care in order to help companies completely transform the way they do business.

CallFire has built its cloud telephony platform from the ground up to be utilized by large enterprises and has recently started working alongside market innovation firm Ipsos Loyalty. Since the collaborative effort began, CallFire has already collected data from seven million customer satisfaction calls for the company, a press release revealed.

As a leader in market innovation, Ipsos formulates customer satisfaction surveys as part of its market technology, mainly for large retail chains around the country. When working with CallFire in this instance, a phone number with an individual code was printed at the bottom of every sales receipt and clients were at the time encouraged to call that number to take the survey. Ipsos Loyalty will straightway closely look at the results from these surveys and make recommendations to the national retail chain on how they can improve their service.

A release stated that it was about a year ago that Ipsos Loyalty approached CallFire because they were looking for a company that could offer them a scalable, reliable telephone service that had the ability to managed complex situations. CallFire Professional Services at that time worked with Ipsos to create an IVR that would change questions based on how a customer responded, change the order of the questions and answers making them much more random and give respondents the option to leave voice messages at the end of the survey. CallFire and Ipsos work is not done nevertheless, as the duo continue to make any changes that may be needed in the survey.

Dhaval statement pretty much summarizes CallFire's mission statement and in other words to work with all customers quickly and efficiently so that those customers can spend their time focusing on keeping their clients satisfied, no matter if they are a big or small business.

View the original article here

Cloud Computing Starts to Get a Little Foggy

A plethora of applications are being considered for the cloud, nevertheless it may take until further notice another year previously cloud computing goes mainstream in the enterprise.

Whether that stems from a lack of understanding or a calculated effort to appease demands from the board of directors, equating virtualization with cloud computing only serves to slow down the pace of technology within the IT organization.

According to Barton George, Dell cloud computing evangelist, unless a private cloud provides self-service capabilities, dynamic orchestration and support for multitenancy across two or more data centers, it's not actually an instance of cloud computing. Finally, that which does not mean all the characteristics of cloud computing as defined by the National Institute for Standards and Technologies should not be called a cloud.

Unfortunately, many IT organizations have started referring to anything that runs on shared infrastructure as a private cloud. That may reduce some of the external political pressure on the IT organization, however ultimately all it does is slow down the pace of much-needed research. To illustrate, an IT organization may think it is doing so then by leveraging virtualization to go from 300 servers per IT administrator when other companies that fully embrace cloud computing will be in the near future approaching 3,000 servers per administrator, says Mark Bilger, CTO for the Dell Services organization.

Dell, says George, is offering two primary paths to the cloud. The first is the Dell Virtual Integrated System platform in other words a more evolutionary approach in terms of how most IT organizations are structured today, during the PowerEdge C Series is aimed at IT organizations that want to radically change the way IT is managed across servers, storage and networking. In either case, adds Bilger, the goal is to dramatically increase the scale of computing in the enterprise without having to make a corresponding increase in the size of the IT staff.

Bilger notes that, by definition, that means embracing more IT automation, which he concedes IT organizations have not uniformly embraced. However without, cloud computing simply will not scale.

Obviously, Dell sees cloud computing as a seminal industry moment through which it hopes to usurp rival server vendors. Whatever the outcome, it's pretty clear that the way enterprise IT is managed is being transformed. The only real question is to what degree does your IT organization want to lead that transformation today versus being forced to react to it tomorrow.

This white paper explores the line of thought that cloud computing options will increasingly garner serious consideration from a wide range of businesses and will become a standard sourcing option for many types of applications and infrastructure solutions.

This white paper identifies the essentials a communication service provider must consider to ensure a successful presence in the high-possibility cloud-based services marketplace.

Tools, solution guides, vendor profiles, and industry commentary on how unified email management maintains, protects, and archives your valuable email communications data.

Resources for establishing, maintaining, and leveraging cloud computing platforms for more cost-efficient, scalable, and secure applications, storage, and networking.

Define the rules at your company for the proper use of social media platforms just as Blogs, Twitter, Facebook and Youtube. Ensure your users are spending their time productively and company resources are being used for the business.

View the original article here