Voice Broadcast Provider CallFire Starts to Work on Project with Ipsos Loyalty

CallFire is a provider of an enterprise-grade VoIP (Voice over Internet Protocol) platform that has the capability to deliver voice broadcasts, call tracking, and SMS text messaging campaigns. Located in Santa Monica, Calif., CallFire offers high-availability systems, easy-to use but innovative user interfaces, a high level of developer support, and unprecedented customer care in order to help companies completely transform the way they do business.

CallFire has built its cloud telephony platform from the ground up to be utilized by large enterprises and has recently started working alongside market innovation firm Ipsos Loyalty. Since the collaborative effort began, CallFire has already collected data from seven million customer satisfaction calls for the company, a press release revealed.

As a leader in market innovation, Ipsos formulates customer satisfaction surveys as part of its market technology, mainly for large retail chains around the country. When working with CallFire in this instance, a phone number with an individual code was printed at the bottom of every sales receipt and clients were at the time encouraged to call that number to take the survey. Ipsos Loyalty will straightway closely look at the results from these surveys and make recommendations to the national retail chain on how they can improve their service.

A release stated that it was about a year ago that Ipsos Loyalty approached CallFire because they were looking for a company that could offer them a scalable, reliable telephone service that had the ability to managed complex situations. CallFire Professional Services at that time worked with Ipsos to create an IVR that would change questions based on how a customer responded, change the order of the questions and answers making them much more random and give respondents the option to leave voice messages at the end of the survey. CallFire and Ipsos work is not done nevertheless, as the duo continue to make any changes that may be needed in the survey.

Dhaval statement pretty much summarizes CallFire's mission statement and in other words to work with all customers quickly and efficiently so that those customers can spend their time focusing on keeping their clients satisfied, no matter if they are a big or small business.

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Microsoft Skype P2P No Threat to Google Voice Cloud

It's been tempting for media and analysts to look at Microsoft's $8.5 billion acquisition of VoIP (Voice over Internet Protocol) provider Skype as an assault on the Google Voice cloud calling service.
Google Voice has like as not a few million users, during Microsoft would virtually own the VOIP market, as Skype has some 700 million worldwide users. It is believed that between 150 million and 170 million people actively use the PC-to-PC calling service.
One day, you might so then expect to do a search on Google.com and see links to click-to-call businesses with Google Voice. The mechanism already exists in Google's click-to-call ads, although users are using their mobile phones to make those connections.
An obvious starting point is augmenting Microsoft Lync unified communications for businesses with Skype, nevertheless other services just as Live Meeting, Outlook, Bing, Windows Phone 7 and Xbox could all benefit from Skype's communications properties.
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Boost Productivity and Sales with Voice Over IP Providers

Imagine a business world without mobile phones and the internet; if a business person needed to leave their desk at the office they’d risk missing vital information from their colleagues or vital calls from customers and leads.  Thankfully, mobile phones and internet technologies came around and made everyone’s job easier by keeping everyone connected. Today, more and more businesses that have traveling sales teams or diverse office locations are accessing technologies to boost their overall communications with their home office, customers and one another.  Voice over IP Providers are helping to integrate the newest communication technologies that have hit the market for small to large businesses.  And according to many businesses that have started implementing VoIP services, such as 1-Voip, the technology is priceless in terms of overall productivity, access to colleagues and to customers. Voice over IP solutions could differ depending upon the service provider you choose, and you may want to do some research to find a company that can provide solutions to fit your company.  If you’re experiencing difficulty locating your sales people while they’re on the road and want more connectivity with them; VoIP can make this happen.  Not only can you automatically forward calls from your home office to your sales person from their clients; you can also use technology to tell you if they are available in the first place.  Because sales and marketing reps, customers, and co-workers are frequently needing to contact retailers and distributors with questions; having a communication system set up to do this in real time is crucial to a successful business these days.  VoIP allows your staff to be available for important matters, regardless of their location.  Think of it this way- wouldn’t you want your team available to clients “now” rather than “later”- this is what sells and this is what boosts productivity- real time interaction with Voice over IP.Businesses are constantly looking for ways to improve customer service and to take the leading edge from competitors. By searching for the right Voice over IP Providers; you’re able to offer your clients a gateway of communication to their personal account manager or sales person when needed- on their terms and on their time.  No one likes to have their calls answered by an answering service or by leaving a message- especially when you need something “now”.  With VoIP- geography is not an issue; it’s all about being available to meet your customer’s needs when they need you.Voice Over IP providers can comingle your current central office’s voicemail, messaging, calling features, and those of the employees personal communication devices (and much more) with one integrated system.  And best of all, even if you currently have some type of infrastructure set up at your business, the entire communication network can be migrated into your current system; saving you even more money.  Combining all your IP- based communications on one platform helps in the overall managing of the system, as well.  VoIP communications is a cost saving measure that many businesses are utilizing; if you look at the benefits of added productivity, more connectivity, and the potential to increase sales- it’s a winning situation. 

The centralised voice discussion

The voice environment is one in other words critical to business and has been for many years. As a result, organisations are constantly looking to find ways of making voice run more cost-effectively from an internal perspective, first with networking, by running pipes between branches to physically connect them, and at that time with voice over IP research.

The issue that crept in with networking was once again that of bandwidth, as it has been historically too expensive to dedicate bandwidth solely to voice traffic. Added to this was the cost of duplicating equipment in every branch and office, and the trouble of networking different brands at the same time, which happened with limited success.

"Centralisation ultimately involves one telephone number for the whole company, with one receptionist. Centralised administration will be put into place as a result, so only one IT manager is needed at the head office, who can manage branches remotely, and there is only one set of SLAs around the voice environment for the entire organisation, so managing this becomes a far simpler task," adds Bryant Dennis, co-owner of Converged Telecoms, a Webcom Group partner.

While talk of centralisation has grown over the last few years, cost remains the biggest stumbling block as a lot of big brand solutions are incredibly bandwidth hungry, and from a hardware perspective the environment itself can be complex and costly to implement. But, innovation, as always, is evolving and solutions are beginning to chew up less bandwidth than earlier, as much as 90% less than before, making this type of solution a more viable and realistic option than earlier.

This model is particularly beneficial in South Africa as head offices tend to be based in Gauteng, which is as well the innovation hub of the country and as a result where all of the technical resources reside. Centralisation at that time has added benefits in that the main system is located in the same region as the people required to manage and maintain it, which once again furthers cost effectiveness as it saves on travel expenses and time for resources.

"Calls can be routed from the central number using VoIP (Voice over Internet Protocol), and with screen-based consoles it is easy to see if people are available on their lines. Fixed mobile extensions even allow for cellular phones and home telephones to form part of the network, enabling true mobile networking through seamless centralised communication."

Developing a business case for centralising the voice environment requires an understanding of specifically what it is the organisation wishes to achieve, as the solution must fit the needs of the organisation.

A multi-branch environment in an organisation that sees the value in the one-number concept is as a rule a good starting point for considering the centralised route, as if these factors are in place it is possible to reduce costs through free internal calls as then as reduce manpower costs, which can deliver significant savings through simplified IT administration.

"At its heart, centralisation takes multiple branches countrywide or even across the globe and joins them at the same time into one entity, saving on manpower costs and administration. It as well has the power to put the innovation where the brains are, and simplifies maintenance as VPN can be used to fix the majority of problems in branch systems," Webster adds.

"Now that the bandwidth issue in South Africa has normally been resolved and research has evolved to use less bandwidth than before, centralisation has become a viable solution in South Africa, and organisations can begin to take advantage of the numerous benefits it delivers," he concludes.

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